OpenNode is building the future of money through simple, secure, instant, and low-cost Bitcoin payment infrastructure for businesses, platforms, and people everywhere.
We are seeking an exceptional Integration Support Engineer to join our fast-growing company. The role will report to the CTO and CPO/Lead Developer and will be responsible for supporting client and partner integrations of OpenNode capabilities. This position is full-time and remote.
Develop expert understanding of OpenNode APIs and how to best integrate them
Act as a high value conduit for technical communication between outside developers and our team
Troubleshoot all aspects of integration and testing
Provide outstanding technical support and customer experience
Help clients and partners fully understand and integrate payment capabilities
Propose technical solutions that address client requirements
Advocate for clients and influence feature developments and product roadmaps
Provide phone, messaging and email support
Develop and maintain great relationships with internal and external customers
Handle complex technical challenges and work closely with internal teams
Define and structure problems with the aim to improve processes and tools.
Document knowledge and expertise to help improve the growing team’s knowledge/skills.
Proven technical/testing/development support experience
Excellent analytical, troubleshooting and problem-solving skills
Proactive and independent
Commercial and customer service mindset
Excellent communication skills
Great energy, excellent judgment
Degree in Engineering, Computer Science or related technical field, or equivalent work experience
Comfortable presenting to a wide variety of audiences
Super organized, fun to work with
Programming, project management, and customer facing experience.
Experience working with and across global, multicultural and multilingual teams
Speak more than one language
Knowledge of the Lightning Network