Engineering

Integration Support Engineer (Remote)

Preferable Location: Los Angeles   |   Full Time


OpenNode is building the future of money through simple, secure, instant, and low-cost Bitcoin payment infrastructure for businesses, platforms, and people everywhere.


We are seeking an exceptional Integration Support Engineer to join our fast-growing company. The role will report to the CTO and CPO/Lead Developer and will be responsible for supporting client and partner integrations of OpenNode capabilities. This position is full-time and remote.


Responsibilities


  • Develop expert understanding of OpenNode APIs and how to best integrate them

  • Act as a high value conduit for technical communication between outside developers and our team

  • Troubleshoot all aspects of integration and testing

  • Provide outstanding technical support and customer experience

  • Help clients and partners fully understand and integrate payment capabilities

  • Propose technical solutions that address client requirements

  • Advocate for clients and influence feature developments and product roadmaps

  • Provide phone, messaging and email support

  • Develop and maintain great relationships with internal and external customers

  • Handle complex technical challenges and work closely with internal teams

  • Define and structure problems with the aim to improve processes and tools.

  • Document knowledge and expertise to help improve the growing team’s knowledge/skills.


Requirements


  • Bitcoiner

  • Simplifier

  • Proven technical/testing/development support experience

  • Excellent analytical, troubleshooting and problem-solving skills

  • Proactive and independent

  • Commercial and customer service mindset

  • Excellent communication skills

  • Great energy, excellent judgment

  • Degree in Engineering, Computer Science or related technical field, or equivalent work experience

  • Comfortable presenting to a wide variety of audiences

  • Super organized, fun to work with

  • Programming, project management, and customer facing experience.

  • Experience working with and across global, multicultural and multilingual teams


Bonus Points


  • Speak more than one language

  • Knowledge of the Lightning Network

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